Entertainment
Shows, Concerts & Events
The Venue at River Cree is the best venue for concerts and events in the Greater Edmonton Area. Our venue capacity varies from 500 – 2,500 depending on the setup for the event. Guests visiting the Venue must enter the facility through the main entrance.
River Cree’s Ticketmaster box office (located at the Casino Players Club) is now available to serve you. Open 7 days a week from 10:00am to 12:00am. You can also purchase tickets online at www.ticketmaster.ca.
*Please note the River Cree box office only accepts debit or credit cards. All shows are 18+, no minors.
* Ticketmaster is the only authorized ticket seller
Frequently Asked Questions
To purchase accessible seating, request via Ticketmaster.ca when clicking “Accessible Request Tickets” or notify the ticket agent at the River Cree Box Office to request accessible seating for the event you wish to purchase.
Accessible seating is per person, with up to three paid companions. A chair for your companion will be seated together inside the designated accessible area.
If you have purchased regular seating, but require accessible seating, please contact any team member/associate in The Venue and they will assist with your request.
For safety reasons, all aisles must be kept clear at all times.
No outside beverages including opened and unopened, alcoholic and non-alcoholic are permitted to be brought into The Venue at River Cree. Alcoholic and non-alcohol beverages will be available for purchase using beverage tickets.
Beverage tickets will be sold in the foyer of The Venue. Two main bar areas are available in the main showroom. Beer tubs in designated areas may also be available.
Un-used beverage tickets can be used on the same night at Centre Bar for beverage purchase. Please note the tickets are only accepted on the day of the purchase. Any un-used tickets will expire at the end of the day.
The Venue staff are fully trained in responsible alcohol management through the provincially mandated PROSERVE program. The Venue is a Best Bar None accredited establishment.
Un-finished beverages are allowed into the Casino after the event.
Security measures are in place so that all bags will be searched upon entrance to all events in The Venue at River Cree. These procedures may also lead to a further search. Bigger items are not allowed inside The Venue. Subject to management’s discretion.
ATMs are available on the Casino floor (closest ATM is just outside of The Venue entrance). Electronic payment (dedit cards and credit cards) and cash options are available to purchase drink tickets at The Venue at River Cree.
Any patrons carrying a banner, flag or sign must have consideration for all fellow patrons attending the event. Any inappropriate language on signs will result in immediate confiscation. Please note all signs must be held and not waved in an unsafe manner. Please be courteous when holding up signs and hold them up at appropriate times (breaks in songs or asked to hold up sign by entertainment act). The Venue at River Cree associates will decide on a case by case basis.
The River Cree Box Office/Will Call is located at our Casino Players Club. To pick up your tickets, please have your event order number and government ID ready as they are required to pick up your tickets. The River Cree Box Office is open every day from 10:00am to 12:00am and only debit and credit cards are accepted. All ticket and packages purchased are final sale. No exchanges or refunds.
Photography and video are not permitted unless specified otherwise at the event. Professional cameras and recorders are never permitted.
Ticket holders will be contacted via Ticketmaster if a River Cree event or concert is delayed, canceled, or postponed. For event updates, please check out the River Cree website or Facebook page.
River Cree Resort and Casino offers a complimentary coat check at the north entrance of the Casino, across from Embers Casino. The River Cree Resort and Casino is not responsible for any lost or stolen property.
During the event, please approach any associate on-site with your comments/concerns for immediate feedback. Our associates will use all efforts to resolve your concern in a quick and appropriate manner.
If after the event, any guest can provide feedback to our team via email info@rivercreeresort.com or by calling 780-484-2121 and asking staff to assist with directing your call.
The Venue at River Cree and the River Cree Resort and Casino are committed to providing guests with a safe atmosphere during our concerts/events and are happy to offer free unlimited fountain pop or water to guests who obtain a designated driver (green) wristband available from any food & beverage staff member on-site.
All River Cree Resort and Casino, including The Venue at River Cree guests are required to wear a shirt, bottoms/pants, and shoes at all times. River Cree Resort and Casino management also reserve the right to deny entry to any guest wearing clothing items that are presented as offensive text or imagery or with any gang affiliation.
The Venue at River Cree has our guests’ safety in mind at all times. We have an emergency response plan in place to address emergencies and evacuations in the event one occurs. Emergency exits are marked throughout The Venue, with signs that are well lit and visible in green. River Cree associates and security personnel are fully trained with procedures for an emergency response and will assist guests with evacuating using the emergency exits.
We have one point of entry and exit into The Venue at River Cree. Please note re-entry between the Casino and The Venue is acceptable via a hand stamped, ticket scan, and for a guest code of conduct.
While food and snacks will not be sold in The Venue at River Cree unless specifically offered in the event; on-site options for dining are available inside the Casino before and after your concert/event.
Only sanctioned and approved flyers or Casino promotional items may be distributed to our guests in The Venue at River Cree. Any outside flyers, promotional items or pamphlets that are not pre-approved will be confiscated and removed from the site.
The Venue at River Cree is committed to providing a safe, comfortable, fun, and enjoyable experience for its guests and patrons. As a guest or patron, individual conduct must be legally appropriate, respectful, and not offensive/abusive to other guests/patrons or River Cree associates.
General Guest Rules and Prohibited items
- NO contraband (illegal drugs).
- NO professional cameras, selfie sticks, detachable lenses, or video recording devices.
- NO smoking in venue (including e-cigarettes).
- NO outside food or beverages.
- NO weapons, including pocket knives.
- NO gang wear or affiliated colours.
Any of the above violations will be a direct non-entry and removal from the premises with a notification and with the possibility of RCMP involvement.
Guest Unacceptable Behavior
- Foul/abusive language or obscene gestures.
- Impairment related to alcohol or drug consumption.
- Smoking of any substance (including e-cigarettes).
- Sitting in locations other than your ticketed seat.
- Use of compressed gas air horns or loud items.
- Disruption of the event including throwing objects, trespassing in undesignated areas or restricted areas.
- Fighting or making threatening remarks or gestures.
- The use of aggressive, offensive or abusive language and actions.
- Violent behaviour including fighting, taunting, and making threatening remarks or gestures.
- Displaying signs or clothing with obscene, offensive, gang affiliation, or indecent messages.
- Inappropriate displays of affection.
- Standing on seats or blocking the aisles.
- Refusal or inability to produce a valid ticket to The Venue associates.
- Sitting in seats other than one’s ticketed seat.
- Any action that impedes the enjoyment or safety of other guests or interference with the event.
- Violation of provincial or federal laws.
The River Cree Resort & Casino has a hotel, featuring 249 guest rooms—including 11 luxury suites; all are designed for comfort and convenience! We also have a large pool and fitness facility.
There will be no food sales for any concerts or events in The Venue at River Cree; unless specifically listed within the event (i.e. banquet, dinner theater, watch party, etc).
The Venue at River Cree guests who have lost or stolen tickets have three options.
- Log onto your Ticketmaster account to load new tickets onto your phone device.
- Visit the River Cree Box Office to reprint your ticket. When reprinted, please note the original barcodes will be deactivated, and only the new tickets will be active and accepted.
- Any ticket purchased or obtained through a third-party reseller can only be serviced through that company.
Fanatic Packages are sold in pairs. This package includes your premium VIP seats, two passes for a photo opportunity with the artist(s), a hard copy of your picture and two drink tickets to the show, unless otherwise stated. Ticket price includes GST.
Customers purchasing a Fanatic Package will be notified via email from River Cree a day before the event with instructions on redeeming the package. Fanatic Package purchasers need to come at least 30 minutes before the photo opportunity starts to receive the package at Will Call located at the Casino Players Club. Valid government issued ID will be required to pick up Fanatic Packages.
After the concert, your printed photo will be available for pickup at the Casino Players Club after midnight on the night of the show.
** Your photo is also the property of the River Cree Resort and Casino and its affiliates. Your photos will also be posted online for public sight on the River Cree Resort and Casino’s Facebook page.
Merchandise may be available for purchase. Merchandise sales are up to each artist for their event.
Minors are strictly prohibited from entering The Venue at River Cree as all shows are strictly 18+ unless otherwise specified.
We have free parking in three designated parking areas around the Casino and complimentary valet service available to our guests.
The Venue at River Cree is a smoke-free facility. However, Embers Casino is a smoke-friendly environment, located next to the north entrance to the Casino.
Taxi service is available on-site via the Casino front entrance. Drop-off and pick-up location is in front of the Casino entrance.
Tickets for events at The Venue at River Cree can be purchased from www.ticketmaster.ca or at the River Cree box office, located at the Casino Players Club.
Ticket resellers are not recognized or authorized agents of River Cree Resort and Casino or The Venue. Guests purchasing tickets from a private seller or third-party risk refusal of entry to the event. We recommend that all guests purchase tickets from an authorized Ticketmaster outlet or website to avoid the risk of receiving fraudulent, counterfeit, stolen, voided, or any other invalid ticket.
Please note the amenities:
- Private restrooms for balcony guests
- Exclusive drink ticket seller and full bar service for guests
- Numbered lounge style chairs with high top tables
Please note there are NO elevators or lifts. Balcony access via two flights of stairs.
Watch parties are set in rounds/table settings. These watch parties are for most major sporting events such as, but not limited to: boxing, UFC, NFL, CFL and NHL playoffs/finals.
We often include drink specials, food specials, prizes and photo opportunities for our watch party attendees to take home. However, this is subject to change based on the event.
BUY SHOW TICKETS HERE
Tickets for River Cree Entertainment Centre can be purchased from www.ticketmaster.ca,
or call 1-855-985-5000, or at the River Cree box office.
