Privacy Policy

River Cree Casino has a strong commitment to providing excellent service to all of our customers, including respecting their concerns about privacy. We understand that visitors to our website may have questions about whether and how this website collects and uses information. Accordingly, we have prepared this statement to inform you of the privacy principles that govern rivercreeresort.com.

River Cree Resort and Casino may place a “cookie” on your personal computer. A Cookie is a small computer file that our computer sends to your computer and that your computer sends back to us each time you make a request from our site. Cookies help us recognize you when you visit our site again. The River Cree Resort and Casino does use cookies on our site to collect session data for several purposes to personalize and improve your individual viewing experiences on our site. You may change your settings on your web browser to disallow or to warn you when cookies are used.

For information regarding River Cree Resort & Casino’s Privacy Policy: please contact us by sending an email info@rivercreeresort.com or via mail at 300 East Lapotac Blvd. PO Box 179, Enoch Alberta T7X 3Y3

When we need to collect information from you, we will ask you to voluntarily supply us with the information we need. For example, if you would like to make a reservation at one of our hotels or resorts, we will ask you for information such as a name, address, telephone number, e-mail address, credit card type, credit card number, expiration date and room preference (non-smoking room or no preference) to process your reservation. We will use your e-mail address to send a confirmation and, if necessary, might use the other information to contact you for help to process the reservation. The same type of information would be requested to complete a gift certificate transaction. For our e-mail community, we will use your name, address, telephone number, and e-mail address to process your subscription and to also unsubscribe from the mailing list. When we ask you for personal data when making a reservation or purchasing a gift certificate, including your name, address and credit card data, it is transferred over a Secured Sockets Layer (SSL) line provided you are using a SSL enabled browser such Microsoft Internet Explorer or Netscape Navigator. This ensures that your information is encrypted as it travels over the internet. This secure mode is enabled before any such information is transmitted from your computer. You will know you are in secure mode when the padlock icon in the lower right hand corner of the computer screen appears in the locked position. In addition, when accessing a secure server, the first characters of the site address will change from “http” to “https”. After information reaches River Cree Casino it is stored on a secure server resides behind a firewall that is designed to block access outside the company.

We may also ask you to fill out an online customer survey, to obtain your suggestions or comments about your use of River Cree Casino services, or for similar purposes. Providing this information is voluntary.

An IP address is a number that is automatically assigned to your computer every time you browse the Internet. When users request a page from our site, our servers log the user’s current IP address. We use IP addresses to help diagnose problems. We do not link IP addresses to anything personally identifiable. Thus, each user session is anonymous.

We treat the information you provide us as confidential information; it is, accordingly, subject to our company’s security procedures and strict corporate policies regarding protection and use of confidential information. Because laws applicable to personal information vary by country, our hotels and other business operations may put in place additional measures that vary depending on the applicable legal requirements. Information is generally processed and stored in the United States, in which data protection laws are not a comprehensive as in the European Union.

The gift certificate, e-mail community, and other non-reservations information is used only for the purpose for which the information was collected and is not used for direct marketing or shared with other companies. The personal information you provide to us for making a reservation is made available to applicable hotel for the purpose of meeting your reservation request. If you cancel your reservation, the information is stored for record-keeping purposes only and is not accessed again. After completing your stay at River Cree or resort, the information you provide may be used for direct marketing by River Cree Casino. River Cree Casino may use the services of a third party mail house for the sole purpose of mailing materials.

If you choose to leave this River Cree site via links to other non-River Cree Casino, including those of advertisers, River Cree Casino is not responsible for the privacy policies or content of those sites, nor is River Cree Casino responsible for the cookies those sites might deposit on your hard drive.

This is a Canadian website and is subject to Canadian law. River Cree Casino will disclose personal information without your permission when required by law, or in good faith belief that such an action is necessary to investigate or protect against harmful activities to River Cree guests, visitors, employees, or property (including this site), or to others.

In the future, we may need to change the privacy statement for rivercreeresorts.com. All changes will be made here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone.

Your privacy concerns are important to us. We hope this privacy statement has been helpful to you.